CALL ANSWERING SERVICE - CALLXPRESS​

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1. DEFINITIONS

"MyNet" means Eile Communications (UK) Ltd trading as MyNet.

"The Customer" means any person, company, partnership, organization to whom MyNet provides a service, and the signatory of the Agreement is ultimately responsible for any monies owed to MyNet.

The term "Agreement" refers to this Call Answering Service Agreement, including all terms, conditions, and provisions contained herein, as well as any schedules, appendices, or other documents referenced or incorporated by reference. The Agreement represents the entire understanding between the Provider and the Customer regarding the provision of call answering services and supersedes any prior agreements, negotiations, or understandings, whether written or oral, related to such services.

The term "Service" refers to the call answering services provided by the Provider under this Agreement. These services include, but are not limited to, answering incoming telephone calls on behalf of the Customer, taking messages, relaying messages via SMS or email, and maintaining a log of calls received. The specific scope and details of the Services will be outlined in this Agreement and may be tailored to meet the individual needs of the Customer, as mutually agreed upon by both parties.

 

2. DURATION

The duration of this Agreement shall be for a minimum of 12 months from the date of the Agreement. To terminate the Agreement, the Customer must provide MYNET with one month’s notice in writing. Termination notice must be sent via email to contact@mynet.ie or info@mynet-uk.com, or by post to the address provided in the footer of this page.

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MYNET will not act upon verbal notice.

 

 

3. CHARGES, PAYMENT, AND VAT

All sums due to MyNet under this Agreement shall be payable by the Customer upon receipt of an invoice or payment request from MyNet. Monthly invoices shall cover the period from the 28th of one month to the 28th of the following month and will be issued on the 1st of each month. Payment for these invoices will be due 15 days after the invoice date and must be made via Direct Debit (DD). No other forms of payment will be accepted.

While any payment due under the Agreement remains outstanding after seven days from the payment due date, MyNet shall be entitled, at its sole discretion, to withhold provision of any goods or services it would otherwise be obliged to provide under the Agreement.

In the event that a Direct Debit payment fails, a surcharge of £ 10/€10 will be applied.

All charges payable by the Customer to MyNet shall be liable to VAT.

 

4. DAMAGES

It is expressly agreed by the Customer and MyNet that MyNet shall not be liable for any damages arising out of the provision of any of the services and/or equipment under this Agreement. The Customer acknowledges that any potential damages would be difficult to quantify or ascertain, and therefore, MyNet shall not be responsible for any loss, whether direct, indirect, incidental, or consequential, resulting from the use or inability to use the services provided under this Agreement.

 

5. CONFIDENTIALITY

MyNet will treat all messages and information of the Customer provided to MyNet as confidential, subject, however, to its overriding obligations and duties to the courts, the police, and other law enforcement agencies, as well as prevailing laws, statutes, rules, and regulations.

 

6. GENERAL

The Customer agrees that it will not use the services and/or equipment provided under this Agreement for any illegal, immoral, or improper purpose and shall fully indemnify MyNet for any costs, expenses, or losses, including professional fees incurred by it in dealing with any breach or reasonably suspected breach of this provision by the Customer. This Agreement becomes binding when the Customer begins to use the service provided by MyNet or when the Agreement is signed. The Agreement shall be governed by and construed and interpreted in accordance with the laws of the Republic of Ireland.

 

7. TELEPHONE ANSWERING

MyNet will provide personnel to answer incoming telephone calls in the name of the Customer's company as outlined in our documentation. The Customer must provide details of the service requested in the Service Details Section, and MyNet will adhere to those specifications. We will present ourselves as requested by the Customer and take the information specified by the Customer, including messages from callers if so requested. The message will be communicated to the Customer as detailed in the Service Details Section.

MyNet will provide a call report via email, including all details collected from the caller, as per the Customer’s request. While we offer a 24/7 service, the specific service provided will follow the preferences indicated in the Service Details Section.

The Customer may have the messages relayed in written form by way of Email. Where requested, MyNet will use its discretion to assess whether a message is urgent and relay the same via Email to the designated email address provided by the Customer.

It is the sole responsibility of the Customer to effect the diversion of calls from its telephone number/telephone system to the number provided for the purpose of this service by MyNet. MyNet will assist as best as possible in this process. MyNet cannot be responsible for ensuring that this divert facility is active, although it is essential for the provision of the MyNet service. MyNet will not refund any payments should this facility not work for any reason.

The prices quoted assume a typical call duration of no more than two minutes. At its sole discretion,​MyNet may charge Customer a surcharge if calls habitually take longer than this.

Additional charges: Calls answered outside 8:30 AM–6:00 PM (Mon–Fri, Irish and UK time) or on weekends/holidays incur a surcharge of €0.20/£0.20 per call. Calls over two minutes are charged an extra €0.20/£0.20 per additional minute.

 

8. UNUSED MONTHLY CALLS

Unused monthly call allowances expire each month.

 

9. BANK HOLIDAY TREATMENT

Bank holidays will be treated as Sundays unless otherwise communicated by the Customer.

 

10. CHANGES TO SERVICE DETAILS

All changes to the Service Details Form must be communicated to MyNet via email at contact@mynet.ie/ info@mynet-uk.com at least 7 days prior to the implementation of those changes.

 

11. LIABILITY

MyNet shall not be liable to the Customer for loss of profit or any contract or for any consequential loss that may be suffered by the Customer.

 

12. PROPER LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Ireland and the United Kingdom.

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13. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior agreements, understandings, and negotiations, whether oral or written.